Photography and Video Production Services
Effective as from 22.03.2025
Provided by Sándor Nagy (also known as Alexander)
Happy Images Cyprus, operated by D.K.N. Happy Family Cyprus LTD
By choosing our services, you and all participants agree to the following terms and conditions:
I. General Conditions
- Review Our Portfolio Before Booking
Please visit our website and social media to view our portfolio before making a reservation. This helps you to understand the true quality of our work, we recommend checking our portfolio on a high-resolution screen. - Clarify Terms with All Participants
The person booking the session is responsible for informing all other participants about these terms to avoid misunderstandings. - Follow Agreed Schedule and Instructions
Please be punctual and follow the agreed meeting point, schedule, and any directions given by the photographer. - Notify Us of Any Issues
If any participant feels unwell or confused during the session, they must inform the photographer immediately. - No Alcohol or Substances
Alcohol consumption is not allowed before or during the shoot, except for small, symbolic amounts during weddings. The use of any substances that could impair judgment or behavior is strictly prohibited. - Read Our Photography Tips
For best results, please read our helpful preparation tips here:
👉 https://www.happyimagescyprus.com/booking - Read Media Download Instructions
Important information about downloading your photos and videos is available here:
👉 https://www.happyimagescyprus.com/download - Before Submitting a Complaint
Please contact us for advice. - Safety First
During the shoot, please follow our safety guidelines. Avoid dangerous locations such as cliffs, rocky shorelines, or slippery areas. The safety of all participants—especially children—is our top priority but your responsibility. - Selecting Media for Editing
If you are selecting specific files for post-processing, please send the exact file numbers to the photographer. - Artistic Style
Our photographers maintain a creative and recognisable style. Elements like background blur, framing, and location choices are part of this vision. The subject will always remain in focus and clearly visible. - Requests for Changes
If you’re not satisfied with the delivered media, you may request additional edits within 7 days of delivery. The requested edits will be completed within 4 weeks. Please note: complaints related to natural appearance (e.g., body shape, skin texture) are not considered technical issues. Advanced retouching may be offered, but we are not obligated to provide refunds or meet unrealistic expectations. - Service Scope
We offer photography services—not advanced graphic design. Clients should keep this in mind when booking to ensure their expectations align with what we offer. - Missed Shots
If the photographer misses key moments and the client followed all instructions, the client may be eligible for compensation of up to 5% of the total fee, provided the issue can be clearly demonstrated. - Loss of All Media
If all recorded media is lost before delivery due to circumstances beyond the photographer’s control—such as theft, robbery, or any criminal activity—the full amount paid will be refunded. This refund represents the maximum liability of the photographer in such cases. - Partial Loss or Damage
If part of the media is lost or damaged before delivery, a refund of up to 25% may be issued. - Handling Complaints Professionally
Clients must clearly and respectfully communicate any complaints within 7 days. If a client uses vulgar or abusive language or refuses to explain the issue, the service provider reserves the right to stop communication and cancel further cooperation—without refund. In such cases, the client is considered to have declined further service or media delivery. - Effective Communication
The service provider commits to clear and effective communication. While multiple languages may be used for clarity, technical matters will only be discussed in English.
II. Deposits and Refunds
Deposit policies may vary depending on whether the booking was made directly with the photographer or through a partner agency.
For direct bookings with the photographer:
- The deposit is non-refundable.
- In case of health-related issues, force majeure, or global crises, the event date can be rescheduled upon availability.